INSTRUCTIONS REGISTRATION QUESTIONS I DON'T HAVE A PRE-APPROVED REGISTRATION CODE. WHY IS MY PRE-APPROVED REGISTRATION CODE NOT WORKING? DO I NEED TO SET UP A SEPARATE ACCOUNT FOR MY SPOUSE? CAN RELATIVES USE THIS SERVICE? WHY DOES IT SAY "THIS FIELD IS REQUIRED"? WHY DOES IT SAY MY USERNAME IS TAKEN? WHAT IF I HAVE MULTIPLE CAMPERS GOING TO CAMP? WHY IS MY DEBIT CARD NOT WORKING? WHAT IF I DON'T HAVE A CREDIT CARD? I PAID LAST YEAR. WHY DO I HAVE TO PAY AGAIN? WHY DO I HAVE TO PAY IF I AM APPROVED? ACCOUNT QUESTIONS I LOST MY PASSWORD HOW DO I CHANGE MY USERNAME, EMAIL ADDRESS, ETC? WHY CAN'T I SIGN IN? (account pending) WHY CAN'T I SIGN IN? (account rejected) EVERY TIME I SIGN IN, I GO BACK TO THE SIGN IN PAGE! I SIGNED UP A RELATIVE. WHAT DO I HAVE TO DO NOW? I SIGNED UP A RELATIVE BUT HE NEVER GOT THE EMAIL I SIGNED UP A RELATIVE BUT ENTERED THE WRONG EMAIL BUNK NOTES QUESTIONS HOW DO I EMAIL MY CHILD / WHAT ARE BUNK NOTES? DO CAMPERS NEED AN ACCOUNT / AN EMAIL ADDRESS TO RECEIVE BUNK NOTES? CAN CAMPERS EMAIL ME BACK? WHICH CABIN IS MY CHILD IN? WHEN DO I HAVE TO SEND MY BUNK NOTE TO HAVE IT DELIVERED TOMORROW? DID MY BUNK NOTE SEND? HOW DO I SEE A RECORD OF THE BUNK NOTES I'VE SENT? / I CAN'T SEE THE BUNK NOTE ARCHIVE THE BUNK NOTE TEXT LOOKS VERY SMALL ON MY COMPUTER WHY ARE THERE "???"s IN MY BUNK NOTE? CAN I DELETE A BUNK NOTE THAT HAS BEEN SENT? HOW MUCH DO BUNK NOTES COST? WHY DID MY BUNK NOTE COST MORE THAN 1 CREDIT? HOW DO I BUY MORE BUNK NOTE CREDITS? WILL MY BUNK NOTE BE IN COLOR? CAN I SEND A BUNK NOTE IN A DIFFERENT LANGUAGE? CAN I EMAIL MY CAMPER USING MY PDA (e.g., BlackBerry, iPhone)? CAN I SEND A FAX TO MY CAMPER? WHY DOES IT SAY MY BUNK NOTE IS TOO LONG? WHY DID MY BUNK NOTE SEND TWICE? WHY DID MY BUNK NOTE SENT BEFORE I FINISHED WRITING IT? CAN I DELETE A CAMPER FROM THE BUNK NOTE PULLDOWN MENU? CAN I USE BUNK NOTE CREDITS TO PURCHASE PICTURES? WHAT ARE MOBILE BUNK NOTES? HOW MUCH DO MOBILE BUNK NOTES COST? HOW DO MOBILE BUNK NOTES WORK? WHAT IS MY / I LOST MY MOBILE BUNK NOTE CODE BUNK REPLY QUESTIONS HOW DO BUNK REPLIES WORK / HOW DO I GET BUNK REPLY STATIONARY HOW MUCH DO BUNK REPLIES COST? I CAN'T PRINT BUNK REPLY STATIONERY MY CAMPER IS ALREADY AT CAMP. CAN I PRINT BUNK REPLY STATIONARY? THE BUNK REPLY I RECEIVED IS TOO LIGHT TO READ WHY HAVEN'T I RECEIVED A BUNK REPLY YET? THE BUNK REPLY I RECEIVED IS CUTOFF WHY ISN'T THE ACTUAL BUNK REPLY EMAILED TO ME? PHOTO GALLERY QUESTIONS HOW DO I VIEW PICTURES? WHEN ARE PICTURES POSTED? WHY ARE THERE NO PICTURES OF MY CHILD? WHAT HAPPENED TO PICTURES I SAW A FEW DAYS AGO? WHAT HAPPENED TO LAST YEAR'S PICTURES? WHY CAN'T I SEE THE IMAGE FOLDERS? HOW DO I ENLARGE A PICTURE? HOW DO I SAVE/DELETE A PICTURE TO/FROM FAVORITES? HOW DO I SHARE PICTURES WITH OTHERS? WHY DO I ONLY SEE ONE PICTURE PER PAGE? WHY DO I ONLY SEE THE FIRST 100 PICTURES IN THE FOLDER? WHY ARE THE PICTURES DARK? WHY ARE THE PICTURES FUZZY? CAN YOU EMAIL ME PICTURES OF MY CHILD? PHOTO ORDER QUESTIONS WHAT DOES "NOT RECOMMENDED" MEAN? I'M HAVING TROUBLE PLACING AN ORDER. CAN I ORDER BY PHONE? CAN I MODIFY MY ORDER? I DON'T HAVE A CREDIT CARD. CAN I PAY FOR PRINTS BY CHECK? HOW DO I EMPTY MY SHOPPING CART? WHAT IS THE STATUS OF MY PHOTO ORDER? WHY ARE THERE WHITE BORDERS ON MY PRINTS? CAN I BUY THE ELECTRONIC VERSION OF A PICTURE? I GOT PART OF MY PHOTO ORDER. WHERE'S THE REST? CAN I USE BUNK NOTE CREDITS TO PURCHASE PICTURES? NEWSLETTER QUESTIONS WHEN ARE NEWSLETTERS POSTED? OTHER QUESTIONS CAN I ACCESS THE WEBSITE FROM ANOTHER COMPUTER? WHY DO I NEED A PASSWORD? IS MY INFORMATION SECURE? DO YOU SELL/SHARE MY INFORMATION WITH OTHER COMPANIES? DO YOU SELL/SHARE MY INFORMATION WITH MAGAZINES? WHY AM I NOT GETTING EMAIL FROM BUNK1? (AOL users) CAN A CAMPER USE A PARENT'S ACCOUNT? SPECIAL NOTE FOR MAC-AOL USERS SPECIAL NOTE FOR WEBTV USERS CAMP OWNER/DIRECTOR BUNK1 SERVICES LOST YOUR USERNAME/PASSWORD? CONTACT US