INSTRUCTIONS
PROBLEMS REGISTERING
I DON'T HAVE A PRE-APPROVED REGISTRATION CODE.
WHY IS MY PRE-APPROVED REGISTRATION CODE NOT WORKING?
WHAT IF I HAVE MULTIPLE CAMPERS GOING TO CAMP?
DO I NEED TO SET UP A SEPARATE ACCOUNT FOR MY SPOUSE?
CAN RELATIVES USE THIS SERVICE?
WHY DOES IT SAY "THIS FIELD IS REQUIRED"?
WHY IS MY DEBIT CARD NOT WORKING?
WHY IS IT ASKING FOR A CREDIT CARD IF I CHOSE A FREE OPTION?
WHAT IF I DON'T HAVE A CREDIT CARD?
I PAID LAST YEAR. WHY DO I HAVE TO PAY AGAIN?
WHY DO I HAVE TO PAY IF I AM "APPROVED"?
ACCOUNT PROBLEMS
I LOST MY PASSWORD.
HOW DO I CHANGE MY USERNAME, EMAIL ADDRESS, ETC.
WHY CAN'T I SIGN IN? (account pending)
WHY CAN'T I SIGN IN? (access denied)
EVERY TIME I SIGN IN, I GO BACK TO THE SIGN IN PAGE!
I SIGNED UP A RELATIVE. WHAT DO I HAVE TO DO NOW?
I SIGNED UP A RELATIVE BUT HE NEVER GOT THE EMAIL.
I SIGNED UP A RELATIVE BUT ENTERED THE WRONG EMAIL.
BUNK NOTES QUESTIONS
HOW DO I EMAIL MY CHILD / WHAT ARE BUNK NOTES?
DOES MY CAMPER NEED AN ACCOUNT OR EMAIL ADDRESS TO RECEIVE BUNK NOTES?
CAN CAMPERS EMAIL ME BACK?
WHICH CABIN IS MY CHILD IN?
WHEN DO I HAVE TO SEND MY BUNK NOTE TO HAVE IT DELIVERED TOMORROW?
I ONLY ENTERED ONE CAMPER DURING REGISTRATION. HOW DO I EMAIL MY OTHER CHILD?
DID MY BUNK NOTE SEND?
HOW DO I SEE A RECORD OF THE BUNK NOTES I'VE SENT? / I CAN'T SEE THE BUNK NOTE ARCHIVE.
THE BUNK NOTE TEXT LOOKS VERY SMALL ON MY COMPUTER.
WHY ARE THERE ?'S IN THE BUNK NOTE I SENT?
CAN I DELETE A BUNK NOTE THAT HAS BEEN SENT?
HOW MUCH DO BUNK NOTES COST?
HOW MUCH DO BORDERS / PICTURES / WORD GAMES COST? / WHY DID MY BUNK NOTE COST MORE THAN 1 CREDIT?
HOW DO I PURCHASE MORE BUNK NOTE CREDITS?
WILL MY BUNK NOTE BE IN COLOR?
CAN I SEND BUNK NOTES IN ANOTHER LANGUAGE?
CAN I EMAIL MY CAMPER USING MY PDA (e.g., BLACKBERRY)?
CAN I SEND A FAX TO MY CAMPER?
WHY DOES IT SAY MY BUNK NOTE IS TOO LONG?
WHY DID MY BUNK NOTE SEND TWICE?
MY BUNK NOTE SENT BEFORE I WAS FINISHED TYPING?
CAN I DELETE A CAMPER FROM THE `SEND TO' PULLDOWN MENU?
CAN I USE BUNK NOTE CREDITS TO PURCHASE PICTURES?
BUNK REPLY QUESTIONS
HOW DO BUNK REPLIES WORK / HOW DO I GET BUNK REPLY STATIONERY?
HOW MUCH DO BUNK REPLIES COST?
I CAN'T PRINT BUNK REPLY STATIONERY
MY CAMPER IS ALREADY AT CAMP. CAN I PRINT BUNK REPLY STATIONERY?
THE BUNK REPLY I RECEIVED IS TOO LIGHT / HARD TO READ
WHY HAVEN'T I RECEIVED A BUNK REPLY YET?
PHOTO GALLERY QUESTIONS
HOW DO I VIEW PICTURES?
WHEN ARE PICTURES POSTED / WHY ARE THERE NO PICTURES OF MY CHILD?
WHAT HAPPENED THE PICTURES I SAW YESTERDAY?
WHAT HAPPENED TO LAST YEAR'S PICTURES?
I CAN'T ACCESS THE PICTURES IN THE IMAGE FOLDERS.
WHAT DOES "NOT RECOMMENDED" MEAN?
I'M HAVING TROUBLE PLACING A PRINT ORDER. CAN I ORDER BY PHONE?
I DON'T HAVE A CREDIT CARD. CAN I PAY FOR PRINTS BY CHECK?
I HAVE TOO MANY PICTURES IN MY SHOPPING CART. HOW DO I EMPTY IT?
WHAT IS THE STATUS OF MY PHOTO ORDER?
HOW DO I ENLARGE A PICTURE?
HOW DO I SAVE/DELETE A PICTURE TO/FROM FAVORITES?
HOW DO I SHARE PICTURES WITH OTHERS?
WHY DO I ONLY SEE ONE PICTURE PER PAGE?
WHY CAN I ONLY SEE THE FIRST 100 PICTURES?
WHY ARE THE PICTURES ARE DARK?
WHY ARE THE PICTURES FUZZY?
CAN I BUY THE ELECTRONIC VERSION OF A PICTURE?
CAN YOU EMAIL ME PICTURES OF MY CHILD?
THE PICTURE I ORDERED CAME BADLY CROPPED?
CAN I USE BUNK NOTE CREDITS TO PURCHASE PICTURES?
NEWSLETTER QUESTIONS
WHEN ARE NEWSLETTERS POSTED?
MISCELLANEOUS
CAN I ACCESS THE WEBSITE FROM ANOTHER COMPUTER?
WHY DO I NEED A PASSWORD?
IS MY INFORMATION SECURE?
DO YOU SELL/SHARE MY INFORMATION WITH OTHER COMPANIES?
DO YOU SELL/SHARE MY INFORMATION WITH MAGAZINES?
WHY DID YOU EMAIL MY USERNAME AND PASSWORD?
WHY AM I NOT GETTING EMAIL FROM BUNK1? (AOL users )
I AM A CAMPER. CAN I USE MY PARENT'S ACCOUNT?
SPECIAL NOTE FOR MAC-AOL USERS
SPECIAL NOTE FOR WEBTV USERS
LOST YOUR PASSWORD?
CONTACT US
WHAT ARE MOBILE BUNK NOTES?
HOW MUCH DO MOBILE BUNK NOTES COST?
HOW DO MOBILE BUNK NOTES WORK?